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Covid-19

Book with Confidence

covid confidence

The open space and wonderful countryside make it a perfect place to enjoy a safe break. We can't wait to welcome guests back to our holiday cottages.

It is important that we are able to provide a safe environment for you to enjoy your stay. Likewise, we have to ensure the safety of our team and of our family.

If you are worried about placing a booking in these uncertain times, it is reassuring to know that from January 8th 2021, if you are unable to travel to take your holiday because of National Lockdown, or because you are put into a Tier where you are unable to travel, or Old Oak Cottages are put into a Tier that stops you from staying with us, we will guarantee that you will be offered to move your booking to another date, have a voucher issued for any monies paid, or get a full refund. (Please note that this applies only to the address given on the booking at the time of booking)

These offers guarantee to cover Lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member or your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance, which we strongly recommend you do. There are a number of policies available that include cover for illness with Covid and self-isolation.

we're good to go covid

Cleaning protocols

Old Oak Cottages are members of The Professional Association of Self-Caterers who together with the AA and Visit England have collaborated to develop a strict cleaning protocol for self-catering establishments and we are pleased to have achieved the Visit England 'Good to Go' accreditation and the AA Covid Confident Accreditation.

Risk assessment

Arrival and departure

All of the relevant arrival/access information will be sent to you in advance. If you need anything during your stay we are just a phone call or email away.

Arrival time is now 5pm and Departure time by 9am at the latest, our housekeepers will be arriving at 9am and will need access into an empty cottage.

We will provide simple instructions for you to follow when you depart to help our team prepare the property for the next guests.

Pool Use

We are following Government Guidelines on how to operate the pool in a safe and controlled way, so each cottage will be allocated its own pool time 'slot' which means guests will only be using the pool with members of their own individual cottage. Guests will be requested to prepare for swimming in their own cottage and then after pool use guests will be required to shower/dress in their own cottage. The pool changing room/w.c/shower will not be available to use. The Sauna and Spa Bath are also not available to use. There is hand sanitiser at the entrance to the pool for use prior to swimming and after swimming.

Tennis Court

Please bring your own equipment if you wish to play tennis.

Play Area

Please respect social distancing at all times, and please ALWAYS make sure there is an adult with your child when using the play area. There is hand sanitiser to use before using play equipment and again after using equipment